November 13, 2017

Living with the Right Mindset

Mindset is the way we see the world, the situation, the challenges, the opportunities, and other people around us. It drives and shapes all that we do—how we engage with others and how we behave in every moment and situation.

Essentially, mindset is at the core of everything we do, our ability to perform and it holds the power to shape relationships we build and create a positive change.

In today’s world where everything is moving extremely fast and changes are happening in a matter of seconds, organisations that wish to stay on top and win in the market must move rapidly and be able to adapt themselves to the ever-changing business landscape fast enough. In other words, in our fast-paced world, you either disrupted or be disrupted. For this, we see organisations everywhere try to pool in resources to change their people’s behaviour to drive the fundamental results of the organisation in order to stay relevant. This also means that they will also require their people to change their capabilities and to be equipped with necessary skills to propel the strategy.

As a result, we see countless organisations opt for training or workshop sessions in the hope to embed them with essential skills.

Even though we have to admit that some do walk out of the training with those skills but most of the time, the skills acquire from these classes are not sustainable as they rarely get to use, practice or implement them back at work.

What’s worse, some even refuse to learn anything at all particularly when the new skills or the expected behaviours are contrary to what they normally do and what they usually believe in. As a result, this is one of the many reasons most companies argue that training might not be effective anymore.

Looking back, there might be several samples showing the failure of the traditional classroom training and a lot point their fingers towards training as being obsolete and inefficient. While some of these prove to be true, I’d say training itself is not awfully wrong, rather it might be because of other factors like the misuse of the different types of training for different purposes or the too little attention on the pre and post training session which should emphasise on engage participants.

Moreover, training sessions normally take place in the hope of correcting or changing behaviour, but little do we know that by doing so, they are just treating the symptoms rather than the actual disease. In other words, training session will bear no sustainable results as you are not tackling the root cause of the disease. Simply stated, most training only create a temporary effect on the change in behaviour, often times reverting back to where they started.

The world-renowned Arbinger Insititue has found that no amount of training in new skills or techniques will get you the change you’re seeking and that breakthrough results require a change in what drives behaviour and that is mindset!

It should be noted that it is in fact mindset that drives behaviour and it is behaviour that drives results and changes; therefore, it is undoubtedly critical to concentrate primarily on changing the mindset first and foremost so we can get the desired results in the end. This is to say that the key to thriving in a disruptive world first begins with adopting the ‘right mindset’.

This particular topic was uncovered during the event “Entering a New Reality” which was held last month at my company, SEAC.

Bob Morley, Senior Vice President of Global Strategy at The Arbinger Institute addressed that in order to change results, organisations should help their people prompt to shift into their right mindset. Great performance comes from really seeing people as people – not as obstacles to what you want, ‘vehicles’ to be used to get what you want, or irrelevancies to be ignored –  and being outwardly focused on their needs, not just on your own needs.

This can be realised by adapting and ‘living’ with an outward mindset. Bob shared a case study where a manager in Australia used the outward mindset to address a conflict with a colleague by seeking to understand the other person’s needs and goals transformed the relationship and led to 42 million dollars of new business for the company.

A shift towards an outward mindset – for organisations and life in general – is crucial, especially when there’s a constant persistence of the inward mindset around us. Goof news is that the outward mindset is an incredibly powerful tool and everyone has the ability to learn it. We can all transform ourselves, our personal lives, and our businesses by choosing to ‘live’ with an outward mindset.

A sheer amount of determination, practice and patience is imperative to live with outward mindset; however, all is worth it towards improving the chances in surviving and flourishing in this constantly disruptive world.


Ms. Arinya Talerngsri is Chief Capability Officer and Managing Director at SEAC (formerly APMGroup) Southeast Asia’s leading Executive, Leadership and Innovation Capability Development Center.

She can be reached by email at or

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