1. What’s in this policy?

This policy tells you:

  • what information we might collect about you
  • how we might use that information
  • when we might use your details to contact you
  • what information of yours we might share with others
  • your choices about the personal information you give us
  1. What does this policy cover?

This policy covers the services that are offered by SEAC.

What’s not covered in this policy?

Our services sometimes link to services run by other companies, like some online content providers. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.

We sometimes offer SEAC-branded services to other companies, like an SEAC YouTube page. Make sure to check their privacy policy so you know how they will use your information.

  1. How do you protect my personal information?

We’re strongly committed to keeping your information safe. And to do this we design our services with your safety in mind. At the same time, no service can be completely secure – if you have any concerns that your SEAC account or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.

Where we store your information

We operate using cloud-based services located mostly, but not entirely, in the Southeast Asia region. We connect to partners worldwide for some content. In all cases we share as little information as possible, and only with partners who have a privacy policy that meets our standards.

  1. What types of personal information does the SEAC collect about me?

We’ll give details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.

  1. Information that you give us

We might ask for your name and contact details, your date of birth or other details, depending on what you’re doing. If you apply to take part in a program on leadership, for example, we might ask you about your leadership experiences.

  1. Device information

Devices are lots of things like:

  • your computer
  • your mobile
  • your TV
  • your tablet
  • your voice-enabled device

We automatically collect some technical information from these devices and web browsers. This is primarily to ensure data is properly formatted. This data might include:

  • IP (internet protocol) address
  • device ID
  • app ID
  • vendor ID

What if I have a SEAC account?

When you register for a SEAC account, or update your details or settings we ask for some personal information, like your email address and age.

We also collect information about how you use our services, like the articles you read and the programs you take.

  1. How long will the SEAC keep my personal information?

When you give us any personal information we always stick to these principles:

  • we only hold your information for as long as we have a valid reason to keep it
  • we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
  • we design our services so that we don’t hold your information any longer than we have to
  • we may close your SEAC account if your subscription lapses. We’ll send you an email to tell you that we plan to do this before we delete anything, so please check to see if we’ve sent you any emails about this
  1. How can SEAC use my personal information?

We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:

  • the law says it’s fine to use it, and
  • it fits with the rights you have

We use your information for these types of things:

  1. to deliver our services and to provide you with information about them
  2. to deal with your requests, complaints and enquiries
  3. to check if you’re using SEAC technology and to keep the licensing database accurate and up to date
  4. to personalise services and give you things more tailored to your tastes

Personalisation is turned on in your account settings.

If you don’t want to receive personalised services you can turn this option off.

Even if you have personalisation turned off, we still collect information about how you use SEAC products, but it will be anonymous. For example, we’d be able to see that someone looked at a particular story on our site, but we wouldn’t be able to tell that it was you.

  1. to help us understand what kind of services you might use

And sometimes how you might share things with other people.

  1. to recommend things we think might interest you
  2. to research and innovate

You’re not a guinea-pig here, but knowing how you use our services could lead to the next big technology breakthrough.

  1. to contact you if needed
  2. When will the SEAC use my information to contact me?

We might use your information to contact you about different things, like:

  • to update you on any changes to the SEAC’s policies, practices and Terms of Use
  • to check with you about any service or activity you’ve signed up for. For example we might tell you if your SEAC account hasn’t been used in a long time. Or it might be about creating a child account
  • to contact you about some data you sent us, like things you’ve sent in to a Forum or Group Chat
  • to answer you when you’ve contacted us, or to respond to a comment or complaint
  • to invite you to take part in surveys about SEAC services, which are always voluntary
  • for marketing purposes
  • to send you notification on your device if you’ve selected them in your settings

We’ll only contact you when we need to or when you’ve given us permission.

We’ll never contact you to ask for your SEAC account password. If you receive such a request do not comply, and please contact us immediately.

  1. Will I be contacted for marketing purposes?

We’ll only send you marketing emails or contact you about SEAC programs, services and your views on issues about SEAC if you’ve agreed to this.

Keep in mind, even if you unsubscribe, we may still contact you.

  1. When does the SEAC share my personal information with others?

We’ll never sell your personal information. We do share it with others in these ways:

  1. When you make something public

Like post a comment which other users can see.

  1. When we use other companies to power our services

In order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, or to ask you what you think about our services.

We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

  1. When we do collaborative research

We do research activities and sometimes collaborate with research partners. Every now and then we share our content and data with them. This might include information we’ve collected about you. But we’re careful about what we share and what our research partners can do with it.

  1. Sometimes by law we have to pass on your information to other organizations

We might also share your information if we have to by law, or when we need to protect you or other people from harm.

  1. Can I delete my information?

This depends on what information you’re talking about.

  1. If you’re talking about SEAC account

You can delete your account. Your account information is immediately deleted. Keep in mind:

  • we keep a record of how you’ve used our services, but this information can’t be linked back to you
  • we also keep anything you’ve uploaded or commented on
  1. What about other information I’ve shared with you?

We might have collected other personal information that you might ask to be deleted that has nothing to do with SEAC account.

  1. What are my rights?

Remember, you’re in control of your personal information.

You have the right to:

  • request a copy of your information
  • not let robots make big decisions about you
  • to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes
  • to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails or turning off personalization

Bear in mind, sometimes we might not be able to help. Like if the law tells us we can’t.


  1. How does the SEAC use cookies and similar tracking?
  2. What are cookies and tracking technologies?

Cookies are bits of data which are stored in your computer or mobile when you visit a website or app.

  1. Why do we use cookies ?

To do a few different things:

  • to remember information about you, so you don’t have to give it to us again. And again. And again
  • to keep you signed in, even on different devices
  • to help us understand how people are using our services, so we can make them better
  • to help us personalize your experience by remembering your preferences and settings. And your progress, so you can pause and pick up where you left off watching a program, even on a different device
  • to find out if our emails have been read and if you find them useful

A few things on our websites wouldn’t work without some cookies. Tech people call these “strictly necessary cookies”. They’re always on when you visit us.

But we want to use others like functional, performance and advertising cookies to make your experience more enjoyable. We’ll only use them if you’ve agreed. You can always change your mind.

Bear in mind there are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.

  1. How long do cookies last?

Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so they’re there when you come back.

  1. How do I control my cookies and tracking?

When you first visit us, we’ll tell you about our cookies and ask you to agree if we can use them. You can always change your mind by going to your settings.

Stopping all cookies might mean you can’t access some SEAC services, or that some of them might not work properly for you.

Another way to control some tracking is in the settings on your device.

  1. How will I find out about changes to this policy?

We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know. It might be a notice, an email, or a message in your app.

If you don’t agree to the changes, then you can always stop using our services, delete your account and stop giving us any more personal information. We’d be sorry to see you go.

  1. How can I contact SEAC?

Find out more and contact us about your rights.

For any other questions or comments about this policy speak to our Data Protection Officer.

  • by email
  • by post